Hi, I'm Nichelle.
Senior Product Designer turning complex enterprise workflows into experiences that feel clear and effortless.
I'm a product designer with 8+ years — enterprise experience at Amazon and Microsoft, and healthcare at Providence. I move fluidly between research, strategy, systems thinking, and interaction design — and increasingly, AI-enabled execution.
I partner closely with PMs, engineers, and researchers to shape ambiguous problems into products used by millions. And I care as much about growing the people I work with as the products we ship.
Unified Knowledge Hub
Password protectedA permission-aware search and knowledge platform unifying two portals into one experience — launched to 1.6M employees.
Knowledge Flywheel
Password protectedTurning support signals into a prioritized, evidence-backed queue of the knowledge that needs fixing — before it fails a customer. Now pursued for investment.
Centralized Career Development
Password protectedUnifying Career Choice and 17 fragmented upskilling programs into one catalog for 1M+ hourly employees — validated in research.
Conversational Room Creation
Password protectedOne conversational workflow — and a reusable pattern set — for creating bookable conference rooms, single or in bulk. Launching 2026.
Coming soonProvidence Health & Services
Coming soonPatient-facing experiences for virtual care and cost transparency in a high-stakes healthcare setting.
Coming soonAmazon Learn
Coming soonDefining the North Star vision and consolidating 5+ legacy learning systems into one platform serving 3.4M learners — contributing to $10M+ in operational savings.
Coming soonMicrosoft Remote Desktop
Coming soonMulti-modal enterprise experiences across Remote Desktop and Windows Virtual Desktop — spanning desktop, web, and mobile.
Have questions about my work?
If you'd like to learn more, send me a note below, email me at nichellesong.design@gmail.com, or reach me on LinkedIn.